Support Portal

NAViCalC tenants can use a Support Portal workflow to report bugs, request features, and track progress—while keeping prioritization transparent and aligned across all customers.

What the Support Portal is for

• Bug reporting: share steps, screenshots, and expected vs actual behavior.
• Feature requests: propose improvements and describe your workflow impact.
• Status tracking: follow updates and releases that address requests.

Prioritization approach

NAViCalC can support prioritization concepts such as priority voting/bidding. This is intended to help teams communicate urgency—not to fragment the product. Features remain common to all tenants, and optional capabilities can be enabled or disabled through configuration keys when appropriate.

How to submit a high-quality issue

• Clear steps: what you clicked, what you expected, and what happened instead.
• Context: module, record type, and whether it is tenant-specific or global.
• Evidence: screenshots, screen recordings, or exported logs where available.
• Impact: how it affects operations (billing delays, inventory mismatch, approval blockage).

Bug vs feature request

Bug reports focus on incorrect behavior compared to documented workflow. Feature requests focus on improving workflow, adding controls, or reducing manual steps. Both are valuable, and both benefit from clear examples.

Roadmap communication

Support workflows work best when updates are visible. NAViCalC can support release notes, status updates, and a request history so teams understand what changed and what is planned.

Who the Support Portal is for

The Support Portal concept is designed for registered tenants who run NAViCalC in daily operations. It helps keep communication structured and reduces back-and-forth on complex issues.

• Operations teams: inventory mismatches, purchasing controls, approval routing issues.
• Finance teams: billing, collections, vendor bills (AP), reporting and close questions.
• Admins: configuration, roles (RBAC), module enable/disable, and templates.

Typical support lifecycle

• New: ticket created with steps and evidence.
• Triage: confirm reproducibility, scope, and severity.
• In progress: engineering work or configuration guidance.
• Resolved: fix delivered or configuration confirmed.
• Shipped: included in a release where applicable.

Security and data sharing

When submitting issues, avoid sharing secrets (API keys, passwords, tokens). If you must share logs or exports, share only the minimum required to reproduce the issue. For sensitive cases, tenants can request a secure channel for exchange.

Config-driven features (optional)

NAViCalC is modular. Some workflows can be enabled or disabled through tenant settings or configuration keys. This helps keep the product consistent for all tenants while allowing optional capabilities when appropriate.

Support Portal FAQ

Is the Support Portal a separate paid module?

The Support Portal concept is a tenant support workflow. Availability can depend on deployment and configuration, but it is designed to support all tenants without fragmenting the product.

How does prioritization work?

Prioritization can include concepts such as voting or bidding to communicate urgency. The goal is transparency, not pay-to-win behavior. Delivered features remain common to all tenants.

Can tenants request custom features?

Yes. Feature requests are evaluated based on feasibility, security, and alignment with the platform. Some needs can be handled through configuration and templates.

What should I avoid sharing?

Avoid sharing secrets such as API keys, passwords, and tokens. Share only the minimum data required to reproduce an issue.

For best results, keep requests focused on a single workflow (for example vendor bills approvals, stock transfer variance, or invoice reminders). Clear scope helps triage faster and improves resolution quality. Include timestamps, user roles, screenshots, and logs when possible for faster triage.

Get started

If you already have a tenant account, sign in to access tenant support options (when enabled).

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